Terms & Conditions

All bookings are subject to availability and are only confirmed once you have received written or verbal confirmation from Airport Express Cars. A booking request submitted via our website or WhatsApp does not constitute a confirmed booking until we have acknowledged it.

It is your responsibility to provide accurate journey details including pickup address, destination, date, time, number of passengers, and any special requirements. Airport Express Cars accepts no liability for delays or failed pickups resulting from incorrect information provided at the time of booking.

We reserve the right to decline any booking at our discretion.

All fares quoted are fixed prices for the journey as described at the time of booking. Fares are one-way unless a return journey is explicitly included in the booking confirmation.

Payment is accepted by cash, card, or bank transfer as agreed at the time of booking. Payment is due at the time of travel unless alternative arrangements have been agreed in writing in advance.

Quoted fares do not include parking charges, toll fees, or any other incidental costs incurred during the journey unless expressly stated. Additional charges may apply for waiting time beyond the agreed grace period (see Section 4).

Prices displayed on our website are indicative and subject to change. The fare confirmed at the time of booking is the fare that applies to your journey.

You may cancel or amend your booking free of charge provided you give us at least 24 hours' notice before the scheduled pickup time. Cancellations or amendments made with less than 24 hours' notice may be subject to a cancellation fee of up to 50% of the agreed fare.

Cancellations made within 2 hours of the scheduled pickup time, or where the driver has already departed to collect you, may be charged at the full fare.

To cancel or amend a booking, please contact us by phone on +44 7872 578736 or by email at [email protected].

For airport collections, we monitor your flight's arrival time and adjust the pickup accordingly at no extra charge. We allow a grace period of 45 minutes from the actual landing time for you to clear customs and collect your luggage.

For non-airport pickups, we allow a grace period of 15 minutes from the agreed pickup time. Waiting time beyond these grace periods may be charged at a rate agreed at the time of booking.

If we are unable to contact you after the grace period has elapsed, we reserve the right to treat the booking as a no-show and charge the full fare.

The number of passengers and items of luggage must not exceed the capacity of the vehicle booked. It is your responsibility to select an appropriate vehicle for your party and luggage requirements at the time of booking.

Passengers must wear seatbelts at all times where fitted. Children must be accommodated in accordance with UK law. If you require a child seat, please inform us at the time of booking; we will endeavour to accommodate this request but cannot guarantee availability.

We reserve the right to refuse carriage to any passenger who is, in the driver's reasonable opinion, under the influence of alcohol or drugs, or whose behaviour poses a risk to the safety of the driver or other passengers.

Airport Express Cars will use reasonable endeavours to complete your journey on time. However, we accept no liability for delays caused by traffic conditions, adverse weather, road closures, accidents, or other circumstances beyond our reasonable control.

We strongly recommend that passengers take out appropriate travel insurance to cover missed flights or other consequential losses arising from delays.

Our liability for any loss or damage to luggage or personal property is limited to direct loss only and shall not exceed the value of the fare paid for the journey. We accept no liability for fragile, valuable, or perishable items unless declared and agreed in writing before travel.

Nothing in these terms limits our liability for death or personal injury caused by our negligence, or for any other liability that cannot be excluded or limited by law.

All vehicles operated by Airport Express Cars are licensed private hire vehicles and all drivers hold valid private hire licences as required by UK law.

We reserve the right to substitute a vehicle of equivalent or superior specification where the booked vehicle is unavailable due to mechanical failure or other unforeseen circumstances.

Passengers must not smoke, vape, or consume food or drink in our vehicles without the driver's prior consent. Any damage caused to a vehicle by a passenger may result in a cleaning or repair charge.

We collect and process personal data in order to fulfil your booking and provide our services. This includes your name, contact details, journey information, and payment details where applicable.

We will not share your personal data with third parties except where necessary to fulfil your booking or as required by law. For full details of how we handle your data, please refer to our Privacy Policy.

If you have a complaint about our service, please contact us as soon as possible by email at [email protected] or by phone on +44 7872 578736. We aim to acknowledge all complaints within 2 business days and to resolve them within 14 days.

These terms and conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising under these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

We reserve the right to update these terms and conditions at any time. The current version will always be available on our website. Bookings made prior to any update will be governed by the terms in force at the time of booking.