Privacy Policy
How we collect, use, and protect your personal information
Last updated: September 2026
Airport Express Cars ('we', 'us', 'our') is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal information when you use our airport transfer services or visit our website.
1. Data We Collect
We collect information you provide when making a booking: your name, email address, phone number, pick-up and drop-off addresses, flight details, and payment information. We may also collect technical data such as your IP address and browser type when you visit our website.
2. How We Use Your Data
We use your personal data to process and manage your bookings, send booking confirmations and updates, provide customer support, and improve our services. We do not sell your data to third parties.
3. Legal Basis for Processing
We process your data on the basis of contractual necessity (to fulfil your booking), legitimate interests (to improve our service), and where required, your consent. We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
4. Data Retention
We retain booking records for 7 years to comply with HMRC requirements. Other personal data is retained only as long as necessary for the purpose it was collected, after which it is securely deleted.
5. Your Rights
Under UK GDPR you have the right to access, correct, or delete your personal data; to restrict or object to processing; and to data portability. To exercise any of these rights, please contact us at [email protected].
6. Cookies
Our website uses cookies to improve your experience and to collect anonymous analytics data (Google Analytics). You can control cookie preferences via the cookie banner shown on your first visit. Disabling analytics cookies will not affect your ability to use the site.
7. Third-Party Services
We use Google Analytics to understand how visitors use our website. Google may process data in the USA; this is covered by Standard Contractual Clauses. We do not share your personal booking data with any third party except where required by law.
8. Security
We take reasonable technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. Our website uses HTTPS encryption for all data in transit.
9. Children's Privacy
Our services are not directed at children under 16. We do not knowingly collect personal data from children. If you believe we have inadvertently collected such data, please contact us and we will delete it promptly.
10. Changes to This Policy
We may update this privacy policy from time to time. The date at the top of this page shows when it was last revised. Continued use of our services after any changes constitutes your acceptance of the updated policy.
11. Contact Us
For any privacy-related queries or to exercise your data rights, please email [email protected] or call 07872 578736. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.